We sincerely apologize for the issues you’ve encountered with your recent order of business cards. We understand how important it is for your cards to be both readable and professional, and we regret that the quality did not meet your expectations this time. To assist you further, please respond to this message with images showing the cards you received. This will help us understand the issue in more detail and work toward resolving it as quickly as possible.

We appreciate you taking the time to leave us with a review of your experience. We regret hearing the background of the business cards was gray instead of white. Furthermore, we have reviewed your design that was provided and found it appears to be a photo or scan image of a business card. As such, the quality of the image is low and the background is gray instead of white. For best results, it is recommended to use the original digital file when uploading your own design. Likewise, we recommend that you recreate the design if you no longer have access to the original file from your designer. We offer pre-design templates, or you may use our design services to help with getting a professional design, www.vistaprint.com/design. We have taken action on your account and a follow-up email with more details will be sent to you. We hope this helps. For best results, it is recommended to use the original digital file when uploading your own design. Likewise, we recommend that you recreate the design if you no longer have access to the original file from your designer. We offer pre-design templates, or you may use our design services to help with getting a professional design, www.vistaprint.com/design. We have taken action on your account and a follow-up email with more details will be sent to you. We hope this helps.

We're very sorry to hear that your QR code was not working on the cards and apologize for any inconvenience caused. In an effort to resolve the matter, we've processed a free reorder for the cards that you should receive soon.

Thank you for sparing the time to share your experience with us through your review. We regret to hear the quality of the Matte Business Cards wasn't to your expectations. This isn't typical, and we would like to look into this further. To help us assist you more effectively, please reply to this email with a photo displaying the concern on the cards. We look forward to hearing from you.